SHIPPING + RETURNS
We ship worldwide via Canada Post, a world-class postal/courier service. International shipments are delivered by national postal services (i.e. USPS, Royal Mail) and the EMS courier service. Every shipment is fully insured and trackable, tracking numbers are sent to customers via email upon shipment. We are unable to undervalue shipments or mark purchases as a "gift". Although packages are generally shipped within 48 hrs, shipping times vary depending on what time the order is placed and the destination. We will try our best to ship within 3 to 4 business days of receiving your order and will notify you if we are out of stock or back ordered on an item. Orders may be delayed by factors outside of our control, Atelieri Design Co. is not responsible for any delays and/or damage caused in transit by the postal service, courier, or international customs.
We offer both Standard and an Express shipping: choose the service that best meets your needs at Checkout. Returns service: you have 30 days from delivery to follow our quick and easy return procedure.
Regular shipping rates apply to all orders under 50$. Free Xpress post (or 2-3 Day Shipping) is valid for orders shipped to addresses in Canada over $50. International orders are 75$ flat fee. Express shipping has an estimated time of 5+ business days. Shipping during holidays or to remote locations may take longer.
All orders received after 5PM EST on business days will be processed and shipped the next day. Orders placed on the weekend or holidays will be processed the following business day. Please note: Orders are not processed or delivered on weekends and holidays.
Canada Post Standard Shipping: 1 to 7 business days*
Purchases destined within British Columbia are subject to 5% GST and 7%PST, all other destinations within Canada are subject to 5% HST. US and International purchases are tax-free at purchase but may be subject to duty and/or taxes levied by the importing country. By placing an order with ATELIERI, you acknowledge that you understand this and that you are responsible for any such charges. Should you refuse to pay these charges, your order will be returned to ATELIERI and your account will be credited according to our return policy (see Returns + Exchanges) less any shipping charges associated with the return.
Shipments outside of Canada are not required to pay Canadian taxes.
International and overseas shipments ARE subject to local import duties and taxes. These additional charges are the responsibility of the receiver.
LOST & DAMAGED ITEMS Atelieri Design Co. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. In the event of damages, Atelieri Design Co. will provide contact information for the appropriate shipper. Atelieri Design Co. does not assume any responsibility for lost packages.
Atelieri Design Co. Suite
#612- 825 Granville St., Vancouver British Columbia CA V6Z 1K9, Canada www.atelierishop.com
Please see our chart below for international comparisons of sizing and specific categories:
INTERNATIONAL WOMEN'S SIZE COMPARISONS